PROFESSIONAL
SERVICES

Your Existing Customers generate all your revenues. They are willing to do more business with you. Even more than new-to-brand prospects. Yet, few organizations ever find gold with existing customers. In spite of newsletters, loyalty points, and push messages, in most organizations

Mobile

Yet, loyalty is only as fickle as a Tinder swipe.
It is obvious. We need a new framework of thought.

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When organisations anticipate the changing needs of each customer

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When organisations anticipate the changing needs of each customer

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Communicate proactively with agility to address these needs

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Communicate proactively with agility to address these needs

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Persuasively and powerfully with just one click

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To enable instant delivery and fulfillment

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To enable instant delivery and fulfillment

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They create an unlimited stream of value and revenues from existing customers

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They create an unlimited stream of value and revenues from existing customers

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CUSTOMER VALUE
CONSULTING

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Value from existing customers can be realized in multiple ways and

there is no “one size-fits-all”
approach that works for organizations.

Our Consulting Service helps identify and execute the most optimal ways by which
organizations can generate value.

DIGITAL, DATA AND
MARKETING ANALYTICS

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Customers transact, swipe, pay, withdraw and perform other actions that result in
volumes of data being generated. Organizations have to be able to

capture, measure, consolidate and
unearth value from such data points.

Xerago helps organizations in the analytics journey by capturing and aggregating data from diverse sources, analysing and reporting on customer actions and causes, and predicting customer needs using sophisticated Machine Learning algorithms.

CAMPAIGN MANAGEMENT
AND INFRASTRUCTURE SERVICES

Customers consume information through multiple channels – digital, mobile, email, text, push, smart hubs (like Google Home and Alexa), social media and direct mail. Organizations need to traverse these channels in parallel with their customers to connect deeply. This requires organizations to thread together diverse technology pieces to deliver deep-personalization, contextual relevance and omni-channel coherence. Xerago helps organizations manage these heterogeneous marketing technologies to deliver highly targeted marketing campaigns at scale in line with organizations' marketing goals.

CUSTOMER EXPERIENCE
AND DIGITAL PRESENCE MANAGEMENT

Customers want faster check-outs, zero wait times, and instant gratification of needs. Even clicking a button seems hard. Customers prefer to just talk to Google and Amazon to satisfy their every need. The most sophisticated technology is of little use, if organizations don’t make it trivial for customers to do business with them.

Xerago helps – Design experiences that intuit customer needs and communicate persuasively Manage the digital presence of large organizations

Get in Touch

For queries regarding our Customer Value Maximization platform or our Professional Services

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